Important Notice
To ensure transparency and smooth claim processing, customers are required to record a video while unboxing the product at the time of delivery.
This video will serve as proof of the product’s condition upon arrival and will be mandatory for any claims related to damage, missing items, or discrepancies.
Please keep this video safe until you are completely satisfied with your purchase.
Shipping Policy
Delivery Time
The estimated delivery time across Pakistan is 5–7 working days, depending on your location.
Please note:
- Delivery timelines may vary for remote areas
- Orders during peak seasons or holidays may experience delays
Shipping Responsibility
- Alpha Appliances is not responsible for incorrect shipping addresses provided by customers
- We are also not liable for any damage reported after delivery has been completed
Important:
- Any damage or missing items must be reported on the same day of delivery
- If your order is marked as delivered but not received, report the issue within 24 hours
Advance Payment Policy (High-Value COD Orders)
For Cash on Delivery (COD) orders exceeding PKR 45,000:
- A 50% advance payment is required to confirm the order
- Payment can be made via:
- Bank transfer
- Online payment wallets
The remaining 50% will be collected upon delivery
Shipping Charges
Shipping charges are calculated based on:
- Product weight
- Delivery location
You can view the exact shipping cost at checkout before completing your order.
Order Tracking
Once your order is shipped:
- You will receive a confirmation email or message with tracking details
Shipping Partners
We work with trusted courier services to ensure safe and timely delivery, including:
- M&P
- Leopards Courier
- PostEx
Shipping Restrictions
Some products may be subject to shipping limitations due to:
- Size or weight
- Delivery location
We appreciate your understanding in such cases.
Shipping During Holidays
Delivery services may be affected during:
- Public holidays
- National events
Orders placed during these periods may experience processing or delivery delays
Payment Instructions
To ensure smooth order processing:
- Always mention your Order Number when making a payment
- Share your payment proof (screenshot or transaction ID) via:
- Call or SMS
This helps us verify and process your order without delays.
Payment Options
We offer multiple convenient payment methods:
Bank Transfer
Bank: Bank Al Habib
Account Title: PAKHOME ENGINEERING PAKISTAN
Account Number: 01710981003104019
IBAN: PK57BAHL0171098100310401
Online Wallets
- EasyPaisa
- JazzCash
(Details will be shared at checkout or upon request)
Cash on Delivery (COD)
- Available nationwide
Shipping Support
If you have any questions regarding your shipment:
- 📧 Email: info@alphaappliances.com.pk
- 📞 UAN: +92 315 1088000
- 🌐 Website: www.alphaappliances.com.pk
Our support team is always ready to assist you.
Policy Updates
Alpha Appliances reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting.
