Welcome to Alpha Appliances. By accessing or using our website www.alphaappliances.com.pk, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or making a purchase.
1. General Conditions
- By using this website, you confirm that you are at least 16 years old or accessing it under the supervision of a guardian
- We reserve the right to refuse service to anyone for any reason at any time
- Content on this website may not be copied, reproduced, or exploited without prior written permission
2. Products & Services
- All products listed are subject to availability
- We reserve the right to limit quantities or discontinue products at any time
- We strive to ensure product descriptions, images, and prices are accurate; however, errors may occur
3. Pricing & Payments
- All prices are listed in PKR (Pakistani Rupees)
- We reserve the right to change prices without prior notice
- Orders will only be processed after payment confirmation (where applicable)
Accepted Payment Methods
- Bank Transfer
- Online Wallets
- Cash on Delivery (COD)
- For high-value COD orders (above PKR 45,000), a 50% advance payment may be required
4. Order Acceptance & Cancellation
- Once an order is placed, you will receive a confirmation
- We reserve the right to cancel or refuse any order due to:
- Product unavailability
- Payment issues
- Suspicious or fraudulent activity
- Cancellation requests will not be accepted once the order has been processed or shipped
5. Shipping & Delivery
- Delivery timelines are estimated at 5–7 working days, depending on location
- Delays may occur due to unforeseen circumstances
- Customers are responsible for providing accurate shipping details
Please refer to our Shipping Policy for full details
6. Returns, Refunds & Exchanges
- Returns and exchanges are subject to our Refund & Return Policy
- Customers must provide valid proof (invoice, images, unboxing video) for claims
- Alpha Appliances reserves the right to approve or reject requests after inspection
7. Warranty
- Products are covered under brand warranty (where applicable)
- Warranty claims require a valid purchase invoice
- Damage due to misuse, mishandling, or unauthorized repair is not covered
8. User Responsibilities
By using our website, you agree:
- Not to use the website for illegal or unauthorized purposes
- Not to transmit harmful code (viruses, malware, etc.)
- Not to attempt to breach website security
9. Intellectual Property
All content on this website, including:
- Logos
- Images
- Text
- Graphics
is the property of Alpha Appliances and is protected under applicable copyright and trademark laws
10. Limitation of Liability
Alpha Appliances shall not be held liable for:
- Any indirect, incidental, or consequential damages
- Losses arising from misuse of products
- Delays or failures due to circumstances beyond our control
11. Third-Party Services
We may use third-party services (payment gateways, courier partners).
We are not responsible for the actions or policies of these third parties
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information
13. Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time
Changes will be effective immediately upon posting on this page
14. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of Pakistan
15. Contact Information
For any questions regarding these Terms:
- Website: www.alphaappliances.com.pk
- Email: info@alphaappliances.com.pk
- UAN: +92 315 1088000
Agreement
By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service
